We’re here to help

Have a question about your order, the plan, or anything else? We respond to every email within 24 hours.

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Email Us

For order issues, download problems, refund requests, or any questions about the plan — email us directly and we’ll get back to you within 24 hours.

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We respond to all emails within 24 hours, Monday to Saturday.

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If your download link isn’t working, email us and we’ll resend it immediately.

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We honour our 30-day guarantee. Email us with your order details.

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Questions about the diet, recipes, or substitutions — we’re happy to help.

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For everything else — partnerships, press, or general questions about Veg12Week — reach us at: